Return & Exchange

Size Exchanges:

a) Please note that  an exchange will be carried out if the item comes in sizes and only if the  size you would like to change to is available in stock.

b) Free size items are not applicable for exchange as measurements have been provided.

c) Postage charges to and from will be borne by the customer for size exchanges.

 

Returns Policy:

a) Returns are applicable on regular priced merchandise, and excludes free size item,  gift cards, sale items, bags and jewelry. Entire orders purchased with a credit note, promo code or discount voucher will also not be valid for returns.

b) Merchandise must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered. Piece of Dress should be notified of existing defects (if any) before a return is requested for.

c) Piece of Dress will not complete returns should you purchase our merchandise from a third party  or for merchandise not in its original condition.

d) A returns request must be made in your “Order History” within 7 days of date of shipping .

e) You will receive an email with Piece of Dress return form and mailing details, and your return must reach us within 5 days thereafter. Any return received after the stipulated time will be denied.

f) It is recommended to mail your return back via a traceable mode of shipping and inform us of your tracking number. Piece of Dress will not be responsible for any lost or damaged packages.

g) We do not have a cash refund policy.

If the above conditions are not met, Piece of Dress reserves the right to deny your return. Shipping fees will have to be paid for for the items to be shipped back to you.

 

Incorrect or Defective Mechandise:

We apologize for our oversight. Please send us an email with images of the defect.

a) Merchandise must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.

b) Piece of Dress will not complete returns should you purchase our merchandise from a third party, or for merchandise not in its original condition.

c) Shipping fees incurred to send the item back to us will be refund to you and an exchange for the exact same design will be processed.

d) In the event that the merchandise you originally purchased is sold out, a  refund will be issued to you.

If the above conditions are not met, Piece of Dress reserves the right to deny your return. Shipping fees will have to be paid for for the items to be shipped back to you.

 

Bounced/Returned Packages:

a) All packages sent out by us will include a return address and we will contact you via email if we receive a bounced package addressed to you.

b) Customers will bear the full costs of redelivery unless it is an error on our part.

c) Unclaimed bounced packages will be disposed of after 3 months without any prior notice.